Warranty Technician (Laval)

We are currently looking for a warranty technician to join our team in Laval. The role holder will be responsible for managing and processing warranty claims, ensuring that our customers receive efficient and quality service. The Warranty Technician will need to be able to analyze complaints, communicate with customers and suppliers, and resolve problems in a professional and proactive manner.

Benefits:

– Variable salary depending on experience

– Group insurance (medical care, dental care, etc.)

– Collective RRSP with employer contribution

– Access to the Consult + telemedicine service

– Training upon entry into the position

– Dynamic work environment

– And more!

Responsibilities:

– Review and evaluate warranty claims in accordance with company policies;

– Analyze and close work orders and produce warranty claims to suppliers;

– Coordinate with suppliers to obtain technical information and resolve claim-related issues;

– Manage the return of warranty parts;

– Communicate effectively with customers to gather necessary information and provide updates on the status of claims;

– Maintain accurate and complete records of complaints and resolutions;

– Identify trends and recurring problems and propose improvement solutions;

– If necessary, perform any other related task related to the job.

Qualifications required:

– Experience in a heavy truck dealership (asset)

– Ability to work independently and manage multiple tasks simultaneously.

– Attention to detail and ability to analyze technical data.

– Strong customer service skills

– Knowledge of the CDK system (asset)

– Bilingualism (desired)

 

If you are interested in the position, don’t hesitate to apply! We thank you in advance for your interest in International Rive-Nord, but we will only communicate with the selected applications.

Additional Information :

Work schedule: 40 hours/week, Monday to Friday (day shift).

Type of employment: Permanent, full-time.

Workplace: 2700 Étienne Lenoir, Laval QC H7R 0A3