Service advisor (Dorval)

International Rive-Nord, a heavy truck dealership in business for over 70 years, is currently seeking a Technical Advisor to join its team in Dorval. The successful candidate will play a key role in customer service by providing high-quality technical support and ensuring effective communication between clients and the internal team. Do you have experience in customer service and strong communication skills? Don’t hesitate to apply!

BENEFITS:

– Competitive salary based on experience (up to $38.00/hour)

– $2/hour premium for the evening shift

– Group insurance (medical, prescription drugs, dental, vision, etc.)

– Group RRSP with employer contribution

– Consult+ telemedicine service

– Dynamic work environment

– Free and accessible parking

– And much more!

RESPONSIBILITIES:

– Determine customer needs (by email, phone, or in person)

– Provide cost estimates for necessary repairs

– Follow up on repairs with mechanics in the workshop

– Inform customers about the progress of repairs, delays, and/or additional costs

– Provide explanations related to repairs and maintenance services

– Inform customers about accessories and/or additional maintenance services

– As needed, perform any other necessary tasks related to the job.

REQUIREMENTS:

– High school diploma or equivalent

– Experience in a customer service or sales position (asset)

– Customer-focused approach

– Proficiency in Microsoft Office Suite

– Excellent communication skills

– Demonstrated ability to work independently

– English (preferred)

***If you are interested in this position, please submit your application! Thank you in advance for your interest in International Rive-Nord, but we will only contact candidates whose applications are selected***.

For more information about our company, please visit https://www.inter-rivenord.com/fr/

Schedule: Shift work (10:30 a.m. to 7:00 p.m.), 5 days/week.